Case Study

SBS

Dynamic Scalable Solution to incorporate New Languages

Objective

A percentage of the SBS audience have English as a second language and as part of its charter, SBS is committed to supporting a multicultural audience in providing global content from around the world. As a result, SBS wanted to evaluate how it might engage an audience via an interface they could more comfortably use in their own written language.

Deliverables

- Strategy
- SVOD Connect
- UI/UX Design
- Project Management

Background

SBS also wanted to determine whether adding linear channels to the OTT platform would be beneficial for its service across connected TV platforms. It would be important to ensure that a linear offering would be best suited for the various platforms and that a diverse audience would be able to engage with it.

Three TV screens showcasing the SBS service's UI

Solution

Market research played heavily in meeting the objectives of the project. Accedo implemented strong UX activities by undertaking user research to understand how users are interacting with SBS’ current offerings in comparison to how they also interacted with similar features from other providers. Accedo’s research included focus group discussion, card sorting, wireframe reviews and feature voting followed by one-to-one user interviews and follow-ups. The UX research findings were then compiled tocreate insight and recommendations on the next steps.

Accedo integrated Chinese and Arabic language versions, with right-to-left presentation. Thorough testing ensured that these language versions would deliver the same great user experience as the English version.

As a long-time trusted partner of SBS, Accedo had previously helped to deliver an engaging video experience to customers. With an increasing video consumption on Connected TV, Accedo continues to build on new features to the existing service quickly whilst also providing a robust and stable experience for its customers by using QA automation tools.

The SBS platform showcased across a range of devices; Mobile, tablet, TV and online

“Even when faced with a global pandemic, Accedo remained adaptable and dedicated to our requirements”

Ulf Sthamer


Senior UX Designer
SBS
The SBS platform showcased across a range of devices; Mobile, tablet, TV and online

“Even when faced with a global pandemic, Accedo remained adaptable and dedicated to our requirements”

Ulf Sthamer


Senior UX Designer
SBS

Result

Thanks to Accedo’s collaborative team integrating with SBS’ customers, product owners, UX team and technical team, the results for the project were achieved within two months.

As a result of the research conducted, numerous UX recommendations have been implemented across web, mobile and Connected TV. Going forward, SBS now has a solution which is scalable to incorporate new languages and can be deployed to other connected devices dynamically by SBS Editors.

Result

Thanks to Accedo’s collaborative team integrating with SBS’ customers, product owners, UX team and technical team, the results for the project were achieved within two months.

As a result of the research conducted, numerous UX recommendations have been implemented across web, mobile and Connected TV. Going forward, SBS now has a solution which is scalable to incorporate new languages and can be deployed to other connected devices dynamically by SBS Editors.

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